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Terms & Conditions

Please Read Very Carefully

We are not embarrassed to have a long list of requirements that we would ask our students and guests to stick too. That way we can hand on heart say – brownies honour that we have done everything that we can to make every occasion and class as enjoyable as possible for you, other students and our instructors that teach the sessions.


In these Terms and Conditions ‘TFS’ shall mean The Fitness Studios and ‘PPF’ shall mean Pole Perfect Fitness.

(Sessions have been designed for adults that appear to be healthy)

1.0 – Instructions and Participation: (Content of each session: – Warm up / Main / Cool down including stretches)
 1.1If you are late and warm up has started you may not be allowed to join in a TFS/PPF session for your own safety. See 3.1 our Late Policy for further details.
 1.2Your signed Screening Form & Informed Consent and Terms & Conditions must be received before you can participate in any classes and must be immediately updated if your circumstances change.
 1.3TFS/PPF reserve the right to refuse entry to any class or ask to cease their participation if, in their personal opinion, any participant is a risk to themselves or others in the class. This may include (but is not limited to) failure to listen to or comply with the instructions and safety guidelines given, appearing to be under the influence of alcohol and/or drugs and/or the recent application of hand creams or body lotions that TFS/PPF deems unsafe.
 1.4All activities will be explained and demonstrated. If you feel you have not understood any instruction you must notify the Instructor so that activities can be further explained and demonstrated until fully clear.
 1.5TFS/PPF explicitly asks that you do not attempt any exercise at home that you have not been taught within sessions in the interests of your own safety. Failure to respect this request may result in PPF refusing entry and/or participation in future sessions.
 1.6As outlined in the Screening Form, you must immediately stop and notify the Instructor if at any point during the session you feel pain or discomfort. Please note that a Sports Therapist regularly on site and may be able to assist in preventing any further issues; if you would like to seek the assistance of our Sports Therapist at any time (subject to availability) please inform your Instructor.
 1.7Please be aware that in our classes/sessions there will be a need for physical contact by the instructor for safety in spotting, for skill learning and correcting technique. Your personal privacy will be considered at all times but not at the risk of your health and ultimate safety of everyone participating.
2.0 – Booking Classes/Sessions:
 2.1Places are reserved on a first come first served basis, subject to availability and only confirmed upon receipt of payment in full and completed forms (Screening Form & Informed Consent and Terms & Conditions).
 2.2You will not be refunded if TFS/PPF exercise their discretion and decide that it is unsafe for you to participate as a result of any of the reasons outlined at section 1 above and are unable to allocate your space in any class/session to another participant.
 2.3If you become injured or ill and unable to continue to attend TFS/PPF classes and/or sessions a refund can only be given when supported by appropriate medical evidence as per Cancellation Policy stated below at 3.2.
 2.4Please note that your class/session payment may be forfeited if you are deemed unfit to attend any class/session as a result of having deliberately provided incorrect or misleading information in your Screening Form replies or to your Instructor.
 2.5TFS and PPF reserves the right to make adaptions to the class timetable at any time, all classes are subject to change at any time. This is to allow but not limited to extreme weather conditions, local area situations, students particular requirements and the like. It is your responsibility to keep your contact information up to date!
 2.6If a class or course is cancelled by TFS/PPF, your class/sessions or courses will be rearranged. Where this is not possible, in such cases your booking account will be credited. We will endeavor to provide as much notice as possible should a class or course need to be rescheduled.
3.0 – Class/Session Cancellation & Late Policy:
 3.1Late Policy: If you are late and the warm up has started you may not be allowed to join in a TFS/PPF session for your own safety. A safe warm up is essential to ensure that your muscles and joints are prepared for exercise in order to prevent/reduce the risk of injuries. Failure to attend before the warm up has been completed may result in the full forfeiture of your class payment.
 3.2Cancellation Policy: TFS/PPF reserve the right to exercise their discretion in exceptional circumstances, however you may not be refunded monies paid in advance in respect of classes/sessions you have booked but fail to attend if less than 12 hours’ notice is given, save for in the event of illness or injury preventing you from participating in any fitness activities, supported by medical evidence. In such cases your booking account will be credited with the pro-rata payment on receipt of the appropriate medical evidence.
 3.3No Show Policy: If you failed to cancel a session within the cancellation period (known as Late Cancel) or contact us prior to the commencement of a session (Facebook Page/Email/Answerphone Message) you will be noted as a ‘No Show’ which forfeits any class credit/payment received and furthermore subject to a ‘No Show Charge’. This will be automatically added to your account and payment made before any further access to sessions will be permitted. Online or Virtual sessions are exempt. All decisions are at the discretion of PPF and are final.
4.0 – Monthly Subscriptions:
 4.1All Subscriptions of TFS/PPF are strictly payable per calendar month on the 1st and are not transferrable or refundable.
 4.2Notice Period: At the end of your contracted period (check system but typically 6 months) you are required to inform TFS/PPF by the 15th day of the Calendar Month of any changes to TFS / PPF Subscriptions, no changes can be made after this date until the following month, we accept no responsibility if you fail to inform us with the required notice (once the Subscription has been initiated by the booking system) and you will be required to fulfil terms of the Subscription.
 4.2.1On Hold: TFS/PPF Subscriptions can only be placed on hold save for in the event of illness or injury preventing you from participating, supported by documentary evidence from your doctor and on receipt which TFS/PPF will keep a copy on your file, if this is during the minimum term required this will therefore extend the minimum terms by the length of time placed on hold.
 4.2.2TFS/PPF Subscriptions will not be prorated unless we do not meet a minimum of 10 TFS classes / 24 PPF classes per calendar month.   If in this event that we do not meet this minimum requirement the next payment will be reduced by the prorated amount. It is deemed your choice to attend as much or as little as you wish and therefore we do not accept responsibility for your usage. Subscriptions that have a set numbered limit of classes/sessions or credits per calendar month will not be rolled over if not used within that calendar month unless exception of 4.2.1 applies.
 4.3Late Payment Charges: Subscription fees are strictly payable on the 1st of each month. TFS/PPF will not tolerate late payments and will pursue full costs + interest. The account can be settled within the initial 7 days without charges or penalties if contact is made prior in order to avoid unnecessary action. However, under the Late Payment of Commercial Debts (Interest) Act 1998 we can pursue compensation if an invoice is overdue by as little as a day (Late Payment Demand £40). Any outstanding costs will incur additional charges to cover 1 x chase up call, 1 x chase up email then a final notice letter (Stage 1 – Letter before Action £35 + VAT) and if necessary Legal Claim or Court Action (Stage 2 – Court Fee £35 / Hearing Fee £27 + VAT), you will be 100% liable for all of these legal and administrative costs. You will not be permitted to book any classes/sessions or services until the account has been settled. Late Payment Charges also apply if 4.2 are breached.
5.0 – PAYG Block Bookings:
 5.1All Block Bookings of TFS/PPF are non transferable; TFS Fitness Block of 10 will expire 10 weeks after start date of purchase / PPF PAYG Block Bookings of 4 lessons will expire 8 weeks after 1st registration, unless rolled forward in the case of illness/injury preventing you from participating, supported by documentary evidence from your doctor and on receipt which TFS/PPF will keep a copy on your file. In such cases your booking account will be credited with the pro-rata payment on receipt of the appropriate medical evidence.
6.0 – Ad Hoc Events: (Ad Hoc Events including but not exhaustive to KSFL Packages/Specialist courses/Workshops/Master Classes/Photo Shoots)
 6.1Ad Hoc Events: Places for all Ad Hoc Events are non-refundable, save for in the event of illness or injury preventing you from participating, supported by documentary evidence from your doctor and if TFS/PPF are unable to allocate your space in any class/session to another participant. In such cases where your place can be filled by another participant and on receipt of the appropriate medical evidence your booking account will be credited. Nothing in this clause shall preclude you from obtaining a refund if TFS/PPF are in serious default of their obligations to you.   Late Policy applies.
 6.2KSFL Packages:   Places for any KSFL packages/courses are strictly no refund under any circumstances once you receive any of the information, booklet, VIP access and / or other items associated with that particular course.
 6.3Pole & Aerial Studio Hire: PPF Parties or Hire require min numbers deposit of total fee to confirm booking and the remainder is required no later than 7 days pre event. Strictly no refunds. Separate contract to be completed with confirmation payment. Late Policy applies. Cancellation Policy of 7 days pre hire date applies.
7.0 – Other Policies:
 7.1Use of your Data Policy: Upon booking you will automatically be added to TFS and PPF mailing list and you agree to this unless otherwise stated, emails will be used to notify you of up and coming events and classes, recipes and other general information. This information will not be shared with 3rd parties.
 7.2CCTV and Photography Policy: CCTV is used in the main activity areas of TFS & PPF for the safety and protection of staff and public, you have the right to ask for access if appropriate which is at the discretion of TFS and PPF.   We also reserve the right to take and use photographic images and videos for use as the business sees fit, unless you expressly state in writing that you do not wish to be photographed, in this case you will be blurred or angled in such a way.
 7.3Child Policies: We have a Child Protection, Anti-Bullying, and Safeguarding Policy, which can be made available on written request.
 7.4Spectator Policy: We have a no spectator in any class policy, this is due to the nature of some classes but also a safety aspect. We do not have any seating available so it would be dangerous to sit on the floor potentially blocking safety exits but also a hazard from a student kicking a spectator – for instance. It can also be off putting and distracting for students to have people stood watching from the sidelines so it is also for our students comfort.

Nothing in these Terms & Conditions shall affect your statutory rights.

I have read, understood and accept the Terms & Conditions outlined above.


By booking your session / class you are agreeing to the above Terms & Conditions, you do so every single time you book.  This is in addition to your written agreement which you sign on your 1st session with your PAR-Q.